Refund, Return & Cancellation Policy

• This website and the cited terms and conditions is governed and managed by “Brownie Point Cakes & Confectioners – UAE”– an establishment registered in the emirate of Dubai, United Arab Emirates. Concerns and inquiries should be directly addressed to “Brownie Point Cakes & Confectioners – UAE” Team for clarification and answers. By confirming your transaction of bookings and/or purchases adheres that you have understand and agreed to the site cited terms and conditions above.
• During promotions and offers, Customers can only avail one promotion at a time, customers are not allowed to avail two offers or more at the same time.
• The Management reserves the right to periodically review our prices, charges and fees and implements them accordingly.
• In case of any changes in delivery/pick-up dateor time of the order, the customer should informminimum 48 hours prior to the original delivery/pick-up date or time. Any requests made post this time will be accepted at the sole & absolute discretion of “Brownie Point Cakes & Confectioners – UAE”
• In case of changes to any aspects of the order i.e. design, flavor etc., the customer should inform minimum 48 hours prior to the original delivery/pick-up date or time. Any requests made post this time will be accepted at the sole & absolute discretion of “Brownie Point Cakes & Confectioners – UAE”. Furthermore, any changes or alterations may entail additional charges depending on the nature of the changes, which the customer will have to bear.
• Orders failed to be collected on the respective order date will be discarded the following day and will not be subject to any kinds of refund or credit note.
• Upon collecting the cake or receiving the delivery of the cake, it is the customer’s responsibility to check all design aspects of the cake including the design, customizations, color, message on the cake etc. Once the cake is collected or delivered “Brownie Point Cakes & Confectioners – UAE” will not take any responsivity on any complaints or faults on the design aspects of the cake.
• In case of any special requests like Egg-free, Sugar-free, Vegan, Gluten-free etc. these should be made at the time of placing the order, any requests made after the placement of the order will be accepted at the sole & absolute discretion of “Brownie Point Cakes & Confectioners – UAE” and may entail additional charges, which the customer will have to bear.
• “Brownie Point Cakes & Confectioners – UAE” does not take any responsibility for any kinds food allergies. Products sold as egg-free, vegan, sugar-free, gluten-free etc. are made as per prescribed standards on best effort basis, however they may contain traces of the said allergens as these products are made in the same premises as our other regular products. 
• For any enquiries made online, the order is not deemed as confirmed until and unless an amount equivalent to 50% of the order value in paid by the customer in advance.
• We accept payments online using Visa and MasterCard credit/debit card in AED.
• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
• United Arab of Emirates is our country of domicile.
• Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
• The cardholder must retain a copy of transaction records and Merchant policies and rules.

• We take our customer’s privacy with full confidentiality and we will only collect, record, hold, store, disclose, and use your personal information as stated below.
• We only keep your information as long as it is required by law or as relevant for the purposes of which it was collected.
• Information provided will be used only to facilitate your use of the services;
• When making purchases or bookings on our website will be processed by us.
• To deliver the items purchased through our website, information will be process by us, and will be shared to a third party to complete the purchase.
• When items are upon delivery, information might be shared to update you and for customer support purposes.
• Verification of information will be needed to ensure that the given information is accurate.
• All information given will be stored accordingly to keep your accounts for customer database, financial reporting and marketing purposes.
• You will be receiving regular newsletter as regular updates. Unsubscribe option from receiving marketing materials is available on each material received.
• In special situations “Brownie Point Cakes & Confectioners – UAE”may be required to disclose personal information for reasons such us to prevent threat of life, medical issues, law enforcement purposes, or fulfilling of legal and regulatory requirements and requests.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
• Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Delivery/Shipment Policy

• “Brownie Point Cakes & Confectioners – UAE”deliverers anywhere within Dubai & some areas of Sharhah. Delivery charges apply depending on the location of the delivery and the same will appear on the shopping cart at the time of placement of the order.
• At the time of placing orders online, when a customer selects a delivery option and chooses a particular time-slot for delivery. It is quite possible that the particular time-slot is already booked for existing orders and we may not be able to deliver the product at that time-slot. In such occasions, we will call the customer a suggest alternate time-slots for delivery or request the customer to pick-up the order. If the alternate time-slots are not acceptable by the customer & the customer is not willing to pick-up the order, then the order will be cancelled and the amount will be refunded back to the customer in full. 
• It is the responsibility of the customer to provide a complete physical address with landmarks and contact numbers while placing he order. Incomplete or wrong delivery address or contact numbers will cause a delay or cancellation of delivery, for which “Brownie Point Cakes & Confectioners – UAE” will not take any responsibility.
• In case of any changes in delivery/pick-up date or time of the order, the customer should inform minimum 48 hours prior to the original delivery/pick-up date or time. Any requests made post this time will be accepted at the sole & absolute discretion of “Brownie Point Cakes & Confectioners – UAE”
• After the receiving the delivery or collection of the product, it the responsibility of the customer to ensure proper handling and adequate temperature storage of the product. “Brownie Point Cakes & Confectioners – UAE” will not take any responsibility for any damage to the products due to mishandling or improper storage of the product by the customer.
• “Brownie Point Cakes & Confectioners – UAE” will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Refund & Cancellation Policy

• “Brownie Point Cakes & Confectioners – UAE” has a strict no refund policy. If an order is cancelled, it will not be subject to a refund; instead customer will be entitled to a credit note with a validity of 6 months from the date of cancellation.
• Refunds will only be given in cases, where the customer has ordered a particular product online, and that particular product is not available or “Brownie Point Cakes & Confectioners – UAE” is unable to produce the product at the requested date & time. In such cases, a full refund will be granted to the customer.
• In case of cancellations, the cancellation request should be made 48 hours prior to the collection/delivery date of the order. Any requests made post this time will not be accepted and the order will be deemed as confirmed and will be produced and invoiced on the scheduled pick-up/delivery date.
• If the product is found to be damaged and the same is notified to Brownie Point staff immediately upon receiving the delivery of the product or upon collection of the product, then “Brownie Point Cakes & Confectioners – UAE” will make its best endeavors to rectify the fault or offer a new product or alternatively offer the customer a full refund of the amount paid towards the product.
• Refunds will be done only through the Original Mode of Payment.